Dimitrios Plessas
Retail Banking and Digital Banking Executive
Personal Information
- Nationality:Greek
- Date of Birth:02.10.1974
- Marital Status:Married
Education
M.Sc. in Decision Sciences
Athens Univ. of Economics and Business (AUEB)
2001 - 2002
Financial Engineering concentration
M.Sc. in Mechanical Engineering
National Technical University of Athens (NTUA)
1993 - 1999
Operational Research concentration
Expertise & Languages
Areas of Expertise
Languages
Interests
Profile
Twenty years in Greek retail banking, the last six as an Assistant General Manager accountable for the cards, digital, embedded, self-service and direct channels of National Bank of Greece. Took the bank to national leadership in digital and negotiated the scheme and acquiring transactions that reset its payments economics. Serves on the boards of DIAS, the national clearing house, and of NBG Pay. Brings practical depth in payments, digital distribution and ICT risk, the competencies European supervisors now require banks to strengthen.
Professional Experience
AGM, Cards & Digital Business
2020 - PresentNational Bank of Greece
- •Card Business: strategy definition on issuing and acquiring, customer portfolio management; P&L responsibility for 5m cards, 250k merchants, ~€80mn net fee income
- •Digital Banking: strategy definition, design and execution of Internet Banking, Mobile Banking, and other digital offerings; P&L responsibility for ~€50mn net fee income
- •Embedded Banking: strategy definition, product development, key partnership agreements, balance sheet responsibility for ~€400mn loan disbursements per annum
- •Self-Service Machines: footprint optimization and improvement of operational efficiency for the ATM, APS and PPU fleet
- •Contact Center: strategy definition, operational efficiency, and direct sales performance management
- •Fraud and AML Execution: anti-fraud and anti-money-laundering framework for the retail channels
- •Bank-Wide Loyalty: go-to market strategy, customer engagement strategy
Director, Digital Business
2019 - 2020National Bank of Greece
- •Digital Banking: strategy definition, design and execution of Internet Banking, Mobile Banking, and other digital offerings; P&L responsibility for ~€50mn net fee income
- •Self-Service Machines: footprint optimization and improvement of operational efficiency for the ATM, APS and PPU fleet
- •Contact Center: strategy definition, operational efficiency, and direct sales performance management
Director, Retail Banking
2016 - 2019National Bank of Greece
- •Deposit, Investment & Bancassurance Products: product offering definition, product design & implementation and P&L responsibility for ~€45bn of assets
- •Premium Banking, Retail Banking: segments management, service model design, product offering design
- •Retail CRM, MIS, Customer Analytics: design of relevant capabilities, including next best action, customer lifetime value
- •Bank-Wide Loyalty: design and development of go4more, the first bank-wide loyalty program in Greece
Director, Retail Segments
2013 - 2016National Bank of Greece
- •Premium Banking, Business Banking, Retail Banking: segments management, service model design, product offering design
- •Retail CRM, MIS, Customer Analytics: design of relevant capabilities, including next best action, customer lifetime value
- •Business Seeds: responsible for the development of NBG Business Seeds startup funding program and act4Greece crowdfunding initiative
Group Strategy
2006 - 2013National Bank of Greece
- •Management of M&A activity: definition of synergies, integration program setup, re-organization design
- •Design of a customer-based service model for the affluent and SME segments in Greece; segmentation analysis, model definition
- •Mapping of IT systems cost including personnel expenses, G&As, and depreciation of CAPEX
Senior Associate
2003 - 2006McKinsey & Company
- •Development of the three-year business plan for the incumbent bank in Greece; market sizing, action planning, financial modeling
- •Business building for a greenfield bank in the Middle East; market analysis, definition of entry strategy, business plan preparation
- •Benchmarking and strategic target-setting for the downstream ops of a large oil company in the UK
Board Memberships
DIAS Interbanking Systems S.A.
2021 - PresentNon-Executive Director
Greece's national automated clearing house and operator of IRIS, the domestic instant payment scheme, owned by the Bank of Greece and the Greek credit institutions. Board oversight through the market's migration to instant payments and the extension of mandatory merchant acceptance.
NBG Pay S.A.
2021 - PresentNon-Executive Director
Merchant acquiring joint venture of National Bank of Greece and Global Payments, formed on the carve-out of the bank's acquiring business. Board oversight of a newly separated business through its transition to standalone operation.
NBG Bancassurance S.A.
2016 - 2019Non-Executive Director
Insurance distribution subsidiary of National Bank of Greece. Oversight of product governance and of distribution conduct.